Frequently Asked Questions
Answers to common questions about our restoration services, process, and pricing.
How quickly can you respond to an emergency?
Our average response time is 45 minutes. We maintain 24/7 dispatch operations with strategically positioned crews throughout our service area. For active flooding emergencies, we prioritize response to minimize ongoing damage.
Do you work with my insurance company?
Yes, we work with all major insurance carriers. Our team handles documentation, communicates directly with your adjuster, and bills your insurance company directly in most cases. You typically only pay your deductible.
How much does water damage restoration cost?
Costs vary based on the extent of damage, type of water, affected materials, and necessary repairs. Minor water damage may cost $1,000-$3,000, while severe flooding can exceed $10,000. We provide free estimates and work with insurance to cover eligible costs.
How long does the restoration process take?
Minor water damage typically takes 3-5 days for drying plus 1-2 weeks for repairs. Major flooding or fire damage can take 4-8 weeks for complete restoration. We provide a detailed timeline during our initial assessment.
Is mold dangerous to my health?
Yes, certain mold species can cause respiratory issues, allergic reactions, and other health problems, especially for children, elderly, and immunocompromised individuals. Professional remediation is essential to safely remove mold and restore air quality.
Can I stay in my home during restoration?
It depends on the extent of damage and type of restoration needed. Minor water damage usually allows you to stay. Mold remediation, fire damage, or severe flooding may require temporary relocation. We help coordinate with your insurance for temporary housing costs.
What should I do immediately after water damage?
Turn off the water source if possible, shut off electricity to affected areas, move valuables to dry areas, document damage with photos, and call a professional restoration company immediately. Do not use household vacuums on standing water.
Do you offer free estimates?
Yes, we provide free on-site damage assessments and estimates for all restoration services. For emergencies, we begin mitigation immediately and provide detailed estimates as the full scope of damage is assessed.
Are your technicians certified?
All our technicians are IICRC certified in their respective disciplines, including Water Restoration Technician (WRT), Applied Microbial Remediation (AMRT), and Fire and Smoke Restoration Technician (FSRT). We also carry all required state licenses and insurance.
What types of water damage do you handle?
We handle all categories of water damage: Category 1 (clean water from pipes/rain), Category 2 (gray water from appliances/overflow), and Category 3 (black water from sewage/flooding). Each category requires specific handling and safety protocols.
Will my property be fully restored?
Our goal is always to restore your property to its pre-loss condition or better. We handle everything from water extraction and drying to complete reconstruction including drywall, flooring, painting, and trim work. We guarantee satisfaction on every project.
Do you provide emergency board-up services?
Yes, we provide 24/7 emergency board-up and tarping services to secure properties after fire, storm, or break-in damage. This prevents further damage from weather and unauthorized entry while restoration is planned.
Still have questions? We are here to help.
Need Emergency Restoration?
Our team is available 24/7. Call now for immediate assistance or request a free estimate online.